Excellent - It was nice to work with a real person. My choice of flowers and colors, along with the exact measurements required were followed. The flowers arrived in excellent condition and looked exactly like the picture. I was very pleased with all aspects of this purchase. Kristie Patterson, West Sacramento, CA (1/7/04) Excellent - Excellent merchant with excellent customer service! The item I ordered was exactly as it appeared online, and is of great quality!! The only issue I had was the wrong tracking number in the email. This was followed-up very quickly by the merchant! That was great!! I definitely recommend them to anyone!! Michael Senior, Columbia, SC (12/27/04) Excellent - I was so impressed with the quality, delivery and overall experience, that I have passed their website on to several friends. The customer service is wonderful. I have added the page to my favorites and I will be ordering in the future. Cathy Sarno, Lakeland, FL (12/10/04) Excellent - Pleasure to deal with. Prompt, courteous customer service. Would buy from again and recommend to others. Patt Dattell, Basking Ridge, NJ (12/7/04) Excellent - The product arrived super fast. It was packaged very professionally with no chance of damage. I appreciate this merchants attention to detail and would defintely buy again from her. Judy Rosburg, San Pablo, CA (11/24/04) Excellent - Excellent Products! Very Fast Shipping! Jennifer Parker, Jackson, MS (11/18/04) Excellent - The Customer Sevice is fantastic, shipping is super fast you could not ask for a better company.... Thanks.....Amy Cabacccang, Peoria, AZ (11/17/04) Excellent -The web site offered an excellent selection. Just before delivery I received an e-mail giving me the updated estimated time of delivery and enouraging me to send a return e-mail when the shipment arrived letting them know of any problems. Delivery was actually made ahead of schedule and arrived in perfect condition There was even a note explaining how to clean the arrangement and keep it in good condition. No question I would deal with A Touch of Elegance again.Eileen Courter,Sun City Ctr, FL (10/24/04) I received my wreath yesterday and it is absolutely gorgeous! The quality of the materials that you use and the service I received was above any expectations I had! I will be a repeat customer for sure! Vickie Nelson, Altamonte Springs, FL (10/15/04) Excellent - Beautiful flower arrangement, above and beyond my expectations. Second time shopping here, and wont be my last! Jill Griffin, Germantown, MD (10/12/04) Excellent - We were very pleased with our shopping experience with A Touch of Elegance. Their website is easy to navigate, wilth good pictures and descriptions to help guide you with your selection. Payment through the website was safe and easy and the delivery was fast. The floral display they provided us was not only beautiful, but reasonably priced. Id also like to mention how much we appreciated their promptness, courtesy and professionalism, both by phone and email. RF Zannino, Dow Jones & Co., Greenwich, CT (9/13/04) Excellent - I was extremely impressed by the quality of this product and the merchants service. The merchant was professional and friendly. The vase and flowers were beautiful and look wonderful on my dining room table. The merchant made suggestions and added an extra touch to the flowers. It was an extremely quick delivery. Finally, I have had many compliments on this flower arrangement. Kim Clemsen, Lutherville, MD (8/04/04) Excellent - The Designer is a very creative person. Her site is magnificent and filled with wonderful ideas. I actually had a difficult time making a decision because I wanted everything. The final arrangement is totally custom and looks gorgeous on my dining room table. It was truly a wonderful experience. I cant wait to plan my family room arrangement... I am a perfectionist and nothing seems to meet my satisfaction....her arrangement did...I think my husband was is shock when I opened the box and loved what I saw... One last thing...te prices are fantastic. Jenny Dean, Old Tappan, NJ (7/13/04) Excellent - Cheryl is absolutely the most talented designer/arranger around. I've ordered several times from A Touch of Elegance and have never been disappointed. There are so many beautiful arrangement choices to choose from, plus you can have something done exactly to your specifications. It's so much easier to browse here and order than running around local stores trying to find the right flowers, wreaths, centerpieces, etc. Whenever I need something of this nature, I just log on to A Touch of Elegance with confidence that I will be satisfied. Not only have I been pleased with my orders, but so have the recepients of some of my gift arrangements. Linda Meyer, Pisgah Forest, NC Excellent - I was very pleased with my interaction with Cheryl. She didn't have exactly what I wanted initially. But I contacted her and gave her an idea of what I wanted. The first iteration wasn't quite right but the second was perfect. She was very prompt and accomodating. The display I ordered was very well packaged and arrived in excellent condition. I will continue to shop at "A Touch of Elegance" Margaret Steele, Webster New York. Excellent - I have never met an online designer as wonderful and cooperative as Cheryl! I had ordered 3 copies of a one-of-a-kind arrangement from the Touch of Elegance website and she was so responsive to my needs. Instead of telling me no, that she could only send one of her arrangements, she stayed in touch with me via email, trying her best to design something that would give us great pleasure. She designed 2 more arrangements, that were as just as beautiful as the first, for my daughters wedding reception. My daughter and I are so pleased! I would highly recommend her for any order of her lovely silk arrangements. Patt Grumm, Tallassee, AL Excellent - The product I ordered was received in great condition (arrived earlier than expected too); excellent service -- the contact person/designer is very friendly, courteous and professional. I'm already spreading the word about this wonderful company. I highly recommend it. January Patel, Salida, CA Excellent - A Touch of Elegance is a class outfit; not only exremely nice people to talk to, but the quality of the flower arrangement was fantastic. Jeffrey Cloud, Westfield, MA Excellent - I couldn't ask for a better place to order my silk flowers and get great hospitality. Teresa D'Angelo, White Plains, NY Excellent - The silk flower arrangement I ordered as a gift for my grandmother is so beautiful, and she was extremely happy. I highly recommend A Touch of Elegance!!!! Linda Clarkson, Norwalk, CT Excellent - Every business should be run like A Touch of Elegance - they treated me like I was their favorite customer...plus the floral arrangmenets I ordered were beautiful. Thanks!!! Charlene Purcell, Grand Prairie, TX Excellent - the service was excellent. I received an order confirmation in the mail shortly after placing the order. Best of all, the silk arrangement was perfect and loved by the recepient. Have bookmarked this website. Linda Meyer, Ray, MI Excellent - Phenomonal product, service & follow-up. Highly recommended! Sharon Tobin, Winona, MN Excellent: The best online store I've ever shopped!! Natsana Areekul, Shawnee Mission, Kansas WHAT A GREAT COMPANY---PERSONAL ATTENTION ALL THE WAY Marsha Rosinger, Hicksville, NY Excellent- I had a very good experience with A Touch of Elegance. They were very helpful. The product that I received was even better than I had hoped for. It was a gift and the recipient was thrilled. I would not hesitate to recommend them to anyone who was looking for an item in this category. Cindy Tinsley, East Bridgewater, MA Excellent - Each creation is different so that gifts from A Touch of Elegance are unique and prized by the receiver. Michael Clay, Keaau, Hawaii Excellent - Website was easy to use, good photos and written descriptions made it easy to select my item, Definitely prompt delivery service. With flowers and plants that look real and never die, what's not to like? The product being advertised IS what they are selling. I will return for more shopping on this website. Angela Garner, Oceanside, California Excellent - Not only was the centerpiece beautiful, they made good on their promise of a before Christmas delivery. Great communications (so important in my book) and very personable. Plan to do biz w/them again. One of the best online merchants yet. Keep up the good work! Anita Casanave Lane, Lake Worth, Florida I loved working with Cheryl (the designer)--she made me feel that she was one of my best "friends".My arrangement was a Christmas gift. She loved it--colors were perfect. Arrived in perfect condition. Will definitely order more arrangements. GREAT GIFTS! Shirley Nevins, Montgomery, Texas Bottom Line...you just can't get any better than this!... Carl Busby, Killeen, Texas I was very pleased with the service and the Thanksgiving centerpiece was beautiful. The person I sent it to was very impressed. It was delivered as promised and I would certainly use A Touch of Elegance for future orders. They went that extra step to provide a very special centerpiece for my daughter's Thanksgiving table and my daughter is not an easy person to please. They also followed up with a personal thank you by mail and also e-mail, which you hardly ever see a merchant do anymore. I recommend them highly. Sincerely, Wendy Lewis, Belen, NM Excellent - The arrangements were exactly as shown on the web site and I couldn't be happier with the service and quality. Will be in touch regarding the special arrangement I want next. Janet Dunn, Oak Hills, NC Excellent: Merchant was exceptionally helpful in placing the order. The website is very easy to navigate. The products are wonderful. Char Kollar, Acton, CA Excellent: Not only are their silk flowers and flower arrangements gorgeous, but working with Cheryl the designer and Ken was a pleasure. We could not believe how wonderful the centerpiece we ordered was - the website pictures are nothing in comparison to how beautiful they really are. Susanne Difazio, Little Falls, New Jersey Beautiful arrangements, great quality, fantastic service. Anne McDowell, Newport Beach, CA Excellent - Cheryl from A Touch of Elegance made me a beautiful custom made wreath. I was looking for specific colors & look and she made it just the way I wanted it, even better! The picture of it on their website didn't do it justice, it was even more beautiful when I received it. Cheryl is a wonderful person to deal with! I plan on doing business with her in the future. Sherri Dyer, Plymouth, MA Excellent Customer Service. Website was representative of product. Cost was reasonable. I was informed immediately that the product was being shipped day of order. Product was received timely and packaged appropriately. Overall a very pleasant experience. Margaret Gugliardo, Yardville, New Jersey Excellent - Working with Cheryl was a delightful experience, she willing made all the necessary changes I requested, since I new exactly what I wanted, she did so without comment. Since we had an agreement on price, much to my dismay, she didn't even charge me for S/H. The arrival was packaged like a professional & not a leaf or flower was harmed. I have sent another request of an arrangement to be made & I know, it will be exactly what I'm looking for. I HIGHLY recommend this lady for any of your floral arrangements. Carl Busby, Killeen, Texas Excellent - My experience with A Touch of Elegance was "A" from start to finish. My suggestions were followed to the letter and the final product was exactly what I wanted. The item was even shipped according to my timeline. I will not hesitate to order from them again. Shipping was free, an extra I did not realize until I received my invoice. Susan Panepinto, St. Louis, MO Excellent - My order went out right away and arrived in beautiful condition when it was supposed to. Can't ask for more than that. The quality was also what I had hoped for. Good job. Mindy Coyne, Neptune, New Jersey Excellent - My order arrived and it's beautiful, they did a great job and went out of their way to please me! Diane Goldsmith, San Jose, California Excellent - An all-around wonderful shopping experience. The product was better than expected and the shipping was wonderful. I will definitely order from A Touch of Elegance again. Cathy Goad, South Riding, Virginia Excellent - They were very prompt and kept me well informed of my order's status. Their concern with a job well done is commendable. And it WAS a job very well done. Jill Edwards, Lake Wales, Florida Excellent - Excellent service, product & price. I recommend this website! Esther Massey, Antioch, CA Excellent- Did everything they could to make sure my buying experience with them went perfect. This type of customer support is all but impossible to find these days. Bob Tolley, New Smyrna Beach, FL Excellent- It is nice to do business with an honest company on the internet. Clemence Dartey, Champlin, MN Very personalized follow-up. Something that is often missing from internet shopping. Shipping was fast. Item was better than discribed and arrived in perfect condition. Great communication. A winner!!! Would definitely order from them again and again. Alan Fricke, Berrian Spgs., MI Excellent, everything went great. The follow up customer service was unexpected and appreciated. It shows that they really care about the customer and that is very rare now a days. Mike Cunningham, Kodiak, Alaska Excellent - Service was prompt and exceeded my expectations. Additionally, the flower arrangements were beautifully done. The photos on the site do not really do justice to the quality of the floral arrangements I received. Carol Rudolph, Verona, PA I was very impressed with their website, the variety and the quality of merchandise. It was easy to place my order - I sent a birthday gift. I received prompt e-mail confirmation, and confirmation by postal mail also. The gift was shipped the next day and my cousin has absolutely raved about the flower arrangements and container. I am planning on using a Touch of Elegance to send floral arrangements instead of a regular florist from now on- you can see what you are getting and their service is incredible! Jane Rotermund, Walnut Creek, CA The wreath I ordered was beautiful! It was the best price for a wreath that size that I could find, and the wreath was shipped quickly. I will definitely shop here again! Lynn Gannon, Scottsdale, AZ Excellent - The quality of their merchandise was high ... their service was prompt ... their prices were moderate ... and their shipping was careful. What else is there to say. Thanks, .... Elegance. Helen Ball, San Antonio, Texas Excellent. The website operated easily. When the product I ordered was not available I was notified immediately with substitution alternatives suggested. The store personnel were very friendly and helpful and ensured that my purchase was delivered on time. Bently Roberts, Burke, VA My custom flower arrangements look fantastic on my dining room table - thank you! It was really fun working in your design studio through your interactive web site. The way you worked with me until it was just what I wanted was unique and as I said, I will let my sister know as I know she wanted that floral arrangement for her kitchen. Thanks again, you did a great job! Carol Lewis, Belvue WA Excellent - Everything went perfect and the price was right! Karla Schulenburg, Lake Forest, CA You guys certainly know customer service. My custom flower arrangements were done in a most professional manner, I could actually see it being created on line and change it as we went along. Thank you so much - it is just perfect and looks great on my dining room table. Your packing and shipping got it here without a flaw. I will order again from you. Thank you. Laurie McKay, Denver, Colorado Excellent - Not only were the silk flowers more magnificent than the internet site would have suggested, everyone in my office wants to know where to get them. The silk flowers were so realistic that my head nurse Wanda actually watered the gladiola, much to my dismay! (it's fine thank goodness!) Moreover, Cheryl the designer sent me an e-mail to make sure I was satisfied and that everything arrived in good shape, which it did. Everything was terrific. Lynn Friedman EXCELLENT! Wow...really fast & responsive. Added an unexpected greeting card to the silk flowers I had sent to my husband....handwritten, even! Such a nice touch! Lisa Abstein, Tupelo, MS Excellent service -Thank you for the excellent job. This is my third order from your store and once again, I'm happy. I love the Valentine flower arrangements and received them in a timely manner. I will keep shopping with you folks. Lea Divin, Granada Hills, California A Touch of Elegance provided good customer service, my silk flowers arrived on time and it looks great! Thanks. Andrea Lewis, Tucson AZ The item arrived on time, packaged beautifully and was just what I ordered at a very reasonable price. Thank You! Laura James, Englewood, Colorado Everything went great. I was a little concerned about the wreath, especially when I got the letter stating that I would receive it on Monday and it did not arrive. I was very appreciative that you informed me the reason and when it would arrive. They are also beautiful. Thanks. Susana Hite, Houston TX I loved the floral arrangement I bought! It was even better than the picture! Also I got it in 2 days, a record I am sure! Thanks, Michael Pitrone, San Francisco CA Excellent: This is one of the best internet shops I have used. Their inventory is just wonderful, and I wish I could say, Send me one of each!. Customer service is personal and frequent. They really seem to care about their customers satisfaction. When the shipper destroyed one item, my credit card was reimbursed with no hassle. I cannot say enough good things about this business. Their flowers are very beautiful and really give me cheer every day. I know I will purchase more of them in the future. Betsy Scalzo, Fairfax, VA Excellent: Magnificent silk floral arrangements at very reasonable prices. We get endless compliments on the several different ones weve gotten. The merchant is a doll and always follows up on the order and makes sure not only it arrived but also that we were happy. Lynn Friedman, MD -Great Neck, NY Excellent -The flowers look and smell great! Fast shipping and excellent packaging. Great customer service, replies to emails right away. If you need silk flowers, this is the place to buy them! "A" products and customer service! Joel Alumbres, Groten, CT Customer Comments Thank you for visiting "A Touch of Elegance". Come back often as we constantly add new items.