We offer free GROUND shipping within the U.S. Mainland for any of our in-stock floral arrangements or containers. For jewelry orders, we ship via 3-day Federal Expense for items under $300. For Jewelry items over $300, we ship U.S. Postal Service via registered mail (return receipt requested. We ship in-stock orders 1-2 business days after order is received. We use UPS or Federal Express or Post Office (whichever is more efficient for the item). For floral items, the cost for overnight or 2-3 day air is additional (at customer expense - see order form) and based on current shipping rates (see shipping rates on order form). Please use street addresses (no Post Office Boxes). If destination is outside the mainland U.S., we will email customers with additional shipping charges. Most orders received by 12noon (California time) are shipped the same day if the item is in stock. Orders received after 12noon are shipped the next day. Items are shipped from our Pleasant Hill, CA Design Center. Overnight, 2nd or 3rd day shipping may not be available on some items if they are oversize cartons. We notify customers if this is the case. For shipments to Alaska or Hawaii, customers must select and pay 2-day air option as these locations do not qualify for Ground Service. We only ship free within the US Mainland. Customers wishing to ship outside the U.S. Mainland will be notified of cost of shipment. On standard ground shipments, delivery time to areas east of Mississippi River usually take 5-7 working days not counting the day of pick up; shipments to the midwest are 2-3 business days and shipments to the west coast are 1-2 business days. When the shipment is sent customers are emailed the shipment method and tracking number which can be tracked on line at the website of the method of shipping used, e.g. www.usps.com IMPORTANT ITEMS TO NOTE - ...Please remember that shipping companies do not count the weekends as shipping days and the day that they pick-up the package is not counted as a shipping day. Example- ...A Two Day Air order received by us on Wednesday after 1 pm will go Thursday and arrive at it's destination on Monday as shipping companies do not count day of pick up and do not deliver on Weekends. You would therefore want to select overnnight delivery if you want the item to get to destination by Friday. ...If you have a critical shipment you can call us at 925-980-22688 to check stock & shipping status first. UPS and Fedex offers Saturday delivery for an additional charge of $12.50 which we would add onto your cost for item. ...IF SHIPPING TO A BUSINESS, YOU MUST STATE THE POSTED BUSINESS HOURS OF OPERATION ON THE COMMENTS SPACE OF OUR ORDER FORM TO ENSURE YOUR ITEM ARRIVES ON TIME; OTHERWISE IT WILL GO BACK TO THE SHIPPING OFFICE FOR ATTEMPT THE NEXT DAY! ...Some items may have an added handling charge, if the item is overly fragile or oversized and requires special packaging to insure that it arrives in good condition. You will be notified in advance and before you are charged if this applies to your order. ...If you place a custom made order, we'll provide you with an estimate of the item cost, the shipment cost, and the time you can expect delivery. Custom orders, once accepted on line, are not refundable. ...If you order from one of our selected merchants, please refer to their individual site for shipping information. RETURN POLICY In-stock Items - If the item(s) you receive is damaged, please return it within 7 days of receipt and a full refund will be made via credit to the credit card you used to purchase the item(s). If you return an item because you did not like it, a 15% restocking fee for handling and the cost of postage to ship to you is charged (deducted from your credit card on which you paid) and return shipping to us is at your expense. No returns accepted after 30 days. Custom Orders - Once a custom order is approved on line and shipped, no refunds are made unless the item is damaged during shipment. If damage has occurred, please return the item with 30 days and a refund will be made (including cost of ground shipping) or the item remade at your choice. Shipping & Return Info shipin1 Thank you for visiting "A Touch of Elegance". Come back often as we constantly add new items.